An important part of our operations is to know our customers, their objectives, and their circumstances. This enables us to better meet their needs and protect against potential identity theft or other misuse of the bank’s services.
According to the law, we are required to have information about our customers in order to assess them and determine the reliability of their transactions. Access to documents and information from customers is essential for this assessment to take place.
Due diligence is our way of verifying customer information. In the electronic process, you confirm your identity using electronic ID. You answer questions about how you use our services and confirm details such as your address and phone number. All our customers must do this regularly, and you will receive a notification in online banking and the app when it is time to respond next.
In this respect, customer participation is an integral part of society’s fight against money laundering and terrorist financing.