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Security when using payment cards

Security is very important when using cards in stores and online.

Payment cards and PIN numbers

  • Write your name on the back of all your payment cards as soon as you get them.
  • Remember that you should not be required to hand over your card to the sales assistant. In most cases you can use the microchip and PIN or contactless to pay. If you need to swipe the card ask for the payment terminal. Never let a sales assistant take your card out of your sight.
  • Keep your PIN number to yourself, do not reveal it to other people and do not keep it with your card. Memorize it.
  • You can view your PIN number in your online bank account and the Arion app. PIN numbers for company cards can be viewed in the online bank account of the cardholder.
  • Conceal the keyboard on payment terminals and ATMs when you enter your PIN number.
  • Make sure the amount on the screen is correct before you enter the PIN number.
  • Always obtain the receipt from the payment terminal, not least if the transaction is cancelled or if a withdrawal cannot be made for other reasons.
  • Is the limit on your card high enough? You can view and change the limit on your card in your online bank account or in the Arion app. The rules on ATM withdrawals can be viewed on arionbanki.is.
  • If you lose your credit card you can close it immediately in the Arion app by using the Freeze card feature. You can then reopen the card if you find it again.
  • Report your lost or stolen debit card by calling 444 7000. Outside Arion Bank opening hours you can call Valitor on 525 2000 to report a lost debit or credit card. This number is open 24 hours a day.
  • Check the exchange rate and amounts well before you select Icelandic króna in ATMs or payment terminals abroad where this option is available. If the exchange rate is fixed at the time of payment this might involve a hefty surcharge and we recommend that you compare it with Arion Bank’s credit card exchange rate.
  • Always take good care of your cards. Treat your cards and card numbers as if they were cash. Never leave your cards lying around or lend them to anyone.
  • Do not rely on just having one payment card. It is good to carry cash and have another payment card if something happens.

ATMs

  • Exercise caution and do not let yourself get distracted when using an ATM.
  • Do not let strangers “help” you when you are using an ATM.
  • Conceal the keyboard when entering your PIN number and make sure no one looks over your shoulder.
  • Use another ATM if you notice any suspicious devices (card readers, cameras etc.) or if the keyboard cover is loose or has been removed.
  • Try to select an ATM from a recognized bank or service provider. ATMs outside convenience stores are not necessarily the safest option.
  • Check the exchange rate and amounts well before you select Icelandic króna in ATMs or payment terminals abroad where this option is available. If the exchange rate is fixed at the time of payment this might involve a hefty surcharge and we recommend that you compare it with Arion Bank’s credit card exchange rate.

Online shopping

  • Do not click on links from suspicious websites or messages from people you don't know.
  • Check web addresses and links well, e.g. by moving the cursor over the link without clicking on it. It is a good habit to type the web address into the browser instead of clicking on the link.
  • Make sure you only shop on sites which encrypt data. These sites start with "https" and a green or yellow padlock often appears next to the web address.
  • Do not enter your card number, period of validity and the card verification code unless it is a secure website.
  • Never reveal your PIN number to a third party by phone, e-mail or on a website.
  • Read the terms of the retailer carefully when buying online.
  • Arion Bank payment cards are all secured by a service called Verified by Visa or MasterCard Secure Code. When a cardholder buys something from an online store which requires enhanced security, the cardholder receives a one-off password by SMS on their mobile phone. The password is used to verify the cardholder and to confirm the transaction. This confirmation is equivalent to confirming the transaction with a PIN number.

Offers which are too good to be true

  • If something seems too good to be true, it probably is.
  • Beware of offers which sound improbably attractive, e.g. that you can expect a refund, inheritance or an attractive sounding offer where it asks you for your card and/or bank details.
  • Do not respond to e-mails asking for information on your payment cards.
  • Beware of “business opportunities” which involve receiving or keeping financial assets on behalf of people you don't know.