Confirming card transactions
when shopping online

In order to make shopping online even more secure, many online stores give customers the option of confirming a payment before the transaction is completed.

When you are shopping online and need to confirm a payment, you will receive notification from Arion Bank which will take you to the confirmation screen for that payment. This screen displays the details of the payment and you can confirm or decline the transaction.

You can also confirm payments via your online bank account. To do this you must log into your online bank account and confirm the transactions there.

The payment confirmation screen is valid for 5 minutes. After that you need to enter the payment instructions again in the online store in order to get a new confirmation screen.

You must ensure that the amount, currency and name of the vendor on the screen match the transaction you are making because you are responsible for all payments which you confirm. 

FAQ

Confirming payments

Confirming payments

Confirming payments

Confirming payments

Confirming payments

Confirming payments

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1

Get the Arion app and/or make sure you have the latest version

Get it on the App Store Get it on Google Play

You can also use Arion online banking if that suits you better.

2

Allow notifications from Arion app in your phone

The settings differ between different operating systems and phones.

3

Check messages on the payment page of online stores

Ensure that the information on the payment page matches your intended purchase.

4

Check notifications from the Arion app

You can also log into the app or your Arion online banking account and the payment confirmation screen will appear once you’ve logged in.

5

Confirm payment after ensuring that the payment details match your intended purchase

The payment confirmation screen looks like this in the app:

To ensure that confirmation reaches the vendor, you need to return to the online store once you have confirmed payment in the app.*
*This step only applies if you are shopping via a smart device and payment is confirmed via the app.

You can also get the payment details and confirm payment via your online bank account. The payment confirmation screen looks like this in Arion online banking:

FAQ